policies.

Deposit Requirement

• Appointments are first come, first served and only once the deposit is sent to dianaleehair@gmail.com.

• Appointments are not confirmed until the deposit is received and a confirmation has been sent to you via Square.

• Services under $200: $30 + hst deposit.

• Services over $200: $75 + hst deposit.

• No refund on deposits or fees.

Rescheduling Policy

• Clients are allowed one reschedule per appointment.

• There is a 72 hour rescheduling window—any changes must be made at least 72 hours before the scheduled appointment time.

Late Reschedules & Missed Appointments

• If you reschedule more than once, or within 72 hours of your appointment—even in the case of an emergency—the deposit will be forfeited.

• If a deposit was not previously paid, a fee must be settled before rebooking.

Late Arrivals

• Fees may apply to the total service cost after 10 minutes late.

• If another client follows, only up to 20 minutes may be held before appointment is forfeited and deposit lost - a new deposit will be needed to rebook.

• If there is no client after, a later start may still be accommodated, but late fees may still apply.

• Please contact as soon as you know you will be running late to ensure next steps.